What if my package arrives and some or all of the items are damaged?

If your order contains damaged or is missing items, please take pictures of the damage and email cs@healthdesigns.com immediately.  We will need proof of the damage which can be given with a photo of: the items in the order, the invoice, and the packaging you received this in.

For damaged products, we may issue a store credit for you.  

For missing products, we will review your order and determine if the issue was our fault or the item was confiscated by customs.

Our company is not responsible for items that are confiscated during transit and cannot issue credit for this.  Because we take extra care in packaging, there are very few orders with damaged items.  Currently, less than 1% of all orders have any issues.

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