I have not received my order, what can I do?

We apologize that your order has not arrived yet.  To start, you can always check the status or tracking (if available) in your order history.  If you still have questions, let's figure out where your order shipped to:

  • USA Customers:  If you are unable to track your package or believe an issue has occurred, please contact us for further assistance.

  • International Customers:  When we ship an order internationally, we are at the mercy of your countries postal system and customs as to how quickly it is delivered to you. When we received your order, we began working quickly to get it shipped out right away. Once it arrives in your country, it can clear the customs process quickly or may take as many as 6-8 weeks depending on how fast your customs office is. This part of the shipping process is out of both our hands and yours. We would appreciate your patience in letting this package have ample time to be delivered. Because each country has different restrictions and procedures for products and packages, we also encourage you to contact your local customs office for restrictions on specific items which could be causing the delay on your order. If you would like additional assistance about a specific order, please contact us for further assistance.
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