This is a common question in the summer months, or for hot regions where customers live. We have worked hard at HealthDesigns to only offer products which can tolerate the variety of shipping climates your package may undergo. So while some orders may arrive hot, please note we ship all packages out of our facilities in a very cool condition.
As the package travels, it may lose the cool climate and begin to warm. For the most part, this is not an issue. Manufacturers design products (even items we store in a freezer zone) to withstand temperatures for up to 30 days.
But if you are still concerned about an order you received, we recommend you contact the brand or manufacturer of the product to ensure it is still safe to use. Additionally, you may consider using an expedited shipping method to avoid the heat all together, if we offer it to your region.